What sort of soil do you have at the planting site?
This sounds like the roots haven't spread into the yard sufficiently to support it. That is very unusual for a tree that's been in the ground 3 years. You might need to aerate the soil around it fairly heavily and hit the area with lava sand, greensand, and dry hoticultural molasses to stimulate the soil around the planting area. Making the soil around it attractive toe the roots will help lead them out into the yard.
Also check to make sure the rootball isn't so potbound from their last pot that the roots are all just running in circles.
_________________ Shepherd of the Trees
It is not our part to master all the tides of the world, but to do what is in us for the succor of those years wherein we are set, uprooting the evil in the fields we know so that those who live after may have clean earth to till.
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